Case Study: PC Maintenance Goes Remote

Desktop PCs are the mainstay for many companies to get the daily jobs done. Easily available and inexpensive to set up, many companies may not realize that the costs of operating their office PCs can quickly and easily outweigh their initial capital investment. Support, maintenance and repair costs increase every year, as Microblue Sdn Bhd, a Malaysian trading business discovered. Added to that, staff productivity levels drop as PC downtime increase due to aging machines and 'reactive' rather than 'proactive' maintenance. Rather than tackle the issue by buying new PCs and hiring their own in-house technician, Microblue did the smart thing—the company invested in Intel® vPro™ technology when refreshing their desktop PC fleet.

Challenges

• Increase business productivity. Existing desktop PCs were aging and suffer from frequent downtime, affecting staff productivity and work efficiencies.
• Reduce operating costs of PC fleet. Company has no in-house technician, and frequent support visits, repairs and maintenance were increasing operating costs for Microblue.

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